Shipping & Returns

Shipping and Return Policies and Information:
 


MAY THROUGH SEPTEMBER: WARM WEATHER SHIPPING IN EFFECT
See Pricing and shipping Details Below


When ordering from Spun Sugar, you are agreeing to the following terms and conditions. Spun Sugar uses UPS (United Parcel Service) exclusively for shipping.

Email is read Monday through Friday only. You will not receive a response on Saturdays or Sundays. You can expect a response on Monday. Saturday Staff is not equipped to resolve on line order issues. They will take a message and you can expect a return call on Monday.

Shipping Address: UPS does not deliver to PO Boxes, therefore Spun Sugar does not accept PO Boxes as shipping addresses. Include detailed address information when shipping products especially to commercial addresses. Suite, floor, and room numbers are especially helpful. Be aware that UPS charges more for residential delivery than to commercial addresses. Note:  If all address information is not provided and UPS charges us an Address Correction Fee ($5.00- 10.00) we reserve the right to charge this amount to you.

Timely Delivery: Spun Sugar makes every attempt to send out your order the same day or next day, however during certain times of the year, this may not be possible due to a high volume of orders.
We do not guarantee delivery on an exact day.  If you are looking at a particular delivery date order early to have your package arrive ahead of time.

Ensuring that your package arrives to you safely, we will ship on the next best business day. Orders placed at the end of the week will be shipped on the following Monday.
Depending on the time of year, chocolate may be shipped via UPS Ground (allow 7-12 business days), UPS 2nd Day (allow 4-7 business days) or UPS Standard Overnight (allow 1-3 business days).

Shipping Days are: Monday, Tuesday, Wednesday, and Thursday, excluding major holidays. We do not ship on Friday to ensure your chocolate won’t sit in a hot warehouse over a weekend.

Saturday Delivery : If you live in a Metropolitan area for an additional charge with Express Delivery we can take care of your order for Saturday. Saturday delivery is only used by Spun Sugar when the customer requests it by contacting us by phone prior to completing an order and it is available in the destination location.

International Shipping - At this time we do not ship to any international addresses including Canada.
Shipping to APO/FPO (Military and Diplomatic) Addresses - We ship to APO/FPO addresses through the United States Postal System at the rates charged for ground UPS shipping.

Shipping Cost - Shipping rates are calculated based on the total purchase amount, weight and shipment destination. Spun Sugar uses UPS for shipping. UPS will not deliver to Post Office Boxes.
Shipping charges for orders over $250.00 will be calculated separately. Please provide a valid email address or phone number, so that we may contact you. Warm Weather Shipping: An additional cost of $10.00 will be added to your shipping cover the cost of the cold packs and insulated boxes.

Warm Weather Shipping: May through September
During the summer months, Ground shipping is only available to Northern California. Due to the warmer weather during this time of year, Overnight or 2nd Day Air shipping are the only shipping methods available to other areas and states. We reserve the right to using cold packs to ship your chocolate. An additional cost of $10.00 will be added to your shipping cover the cost of the cold packs and insulated boxes.

RETURNS

If you are unhappy with your items for any reason please call or email us. Because chocolate is an edible product we can not accept returns of chocolate. Once your shipment leaves Spun Sugar we can not guarantee its safe arrival due to elements beyond our control, such as temperature and time sitting in a shippers warehouse. We do our best with high quality packing, including double boxing, to ensure your items arrive in the best condition as possible. Feel free to email or call us with any questions you have prior to placing your order.     

 

1611 University Ave @California Street, Berkeley, California
Phone: 510-843-9192 Monday Saturday 9:00 am to 5:30 pm PST Free Parking in the rear of the building, access from California St.
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